FAQ

(curious George?)

“We want to shine and empower others to shine”

We are connected to each other, our earth and our passion to live a life of creativity and wonder. Our mission is to be part of community and to make a positive impact to all around us.

Here are some common questions about Earthgroove.

Getting
Started

Do you do custom orders?

Yes! Please email us at [email protected] to start a conversation about your desired custom order.

What can I do if a product is defective?
We pride ourselves on doing great work; on the rare occasion an item is defective, we will be happy to replace it. Please contact [email protected] with information about the defect within 30 days of your purchase. Please also include photos of the defect.
What size should I order?
See sizing chart:
In Progress – Please check back in a little while. Thank you.
How long will it take my package to arrive?
Orders are processed within 2-4 days and shipped out after that. If an item that is on back order or out of stock, we will let you know when to expect it to arrive.
Still need help? Send us a note!

For any other questions, please write us at [email protected] or call us on (780) 231 9399

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